System Support Specialist - Medical Imaging Systems; Radiology

• Full-time
• Compensation: USD 60,000 - USD 80,000 - yearly

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS:
Global Software (Non-US) report. To learn more, visit  and follow Intelerad on Linked In and Twitter.

The System Support Specialist I is an integral member of the Client Support team, responsible for delivering reliable, responsive technical support for Intelerad's radiology IT systems deployed across hospitals, clinics, and imaging centers. This role requires solid foundational knowledge of Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and medical imaging workflows. Working closely with radiologists, technologists, and IT teams, the System Support Specialist I diagnoses and resolves technical issues that directly impact patient care delivery — helping to minimize system downtime and keep clinical workflows running efficiently.

• Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance that supports uninterrupted patient care delivery
• Collaborate with clinical and IT stakeholders — including radiologists and technologists — to diagnose system issues, streamline workflows, and implement solutions that improve operational efficiency and the end-user experience
• Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records
• Accurately document all troubleshooting activities, resolutions, and technical procedures, contributing to a shared knowledge base that drives continuous improvement and team effectiveness
• Ability to handle sensitive patient data in compliance with applicable privacy regulations
• The shift for this role is 11am-730pm Eastern time Monday-Friday

• 2+ years of experience in Healthcare IT, with exposure to radiology systems support or a closely related technical discipline
• Working knowledge of PACS, RIS, VNA, and medical imaging workflows or equivalent
• Familiarity with DICOM, HL7, IHE, and healthcare interoperability standards
• Experience with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and SQL Server or Oracle databases
• Experience with ticketing systems such as Salesforce Service Cloud, Zen Desk, or Service Now
• Strong analytical and problem-solving skills with ability to diagnose technical issues efficiently and escalat
  ** e appropriately
• Clear, professional communication skills with the ability to engage effectively with both technical and clinical personnel
• Ability to manage multiple priorities in a fast-paced…