Director, Service Solution & AI Integration

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The Director of Service Solution Integration leads the design, development, and integration of end-to-end service solutions that address complex customer business and operational needs. This role partners with Product, Engineering, Sales, Delivery, and customer stakeholders to transform requirements into scalable, repeatable, and commercially viable solutions.

The Director will drive solution strategy across Service Now, AI, automation, enterprise applications, cloud, data, infrastructure, and partner technologies, creating integrated offerings that improve customer outcomes and generate new market opportunities. This role also leads the development of AI-enabled solutions leveraging Service Now AI capabilities, generative AI, agentic AI, and intelligent automation technologies.

• Lead the design and development of complex, end-to-end service solutions.
• Translate customer business goals and technical requirements into scalable architectures and service models.
• Define solution scope, architecture, integrations, dependencies, risks, and implementation approaches.
• Ensure solution alignment from discovery through delivery handoff.

• Identify common customer requirements and convert them into reusable capabilities, accelerators, and market-ready offerings.
• Influence product and platform roadmaps based on customer and market needs.
• Balance customer-specific solutions with long-term scalability and reusability.

• Provide leadership for Service Now-based solutions across ITSM, Asset Management, CMDB, Enterprise Workflows, and related domains.
• Design solutions that integrate Service Now with enterprise applications, infrastructure, cloud, data, AI, and third-party technologies.
• Lead AI-enabled solution development using Service Now AI, generative AI, agentic AI, analytics, and automation platforms.
• Ensure solutions meet governance, security, privacy, and business outcome requirements.

• Lead customer discovery sessions, workshops, solution reviews, and executive engagements.
• Serve as a trusted advisor on service transformation, workflow modernization, automation, and AI adoption.
• Support strategic opportunities, proposals, presentations, RFPs, and solution development activities.
• Ensure proposed solutions are technically sound, commercially viable, and operationally executable.

• Drive collaboration across Product, Engineering, Sales, Delivery, and partner teams.
• Establish governance, accountability, and decision-making for complex solution initiatives.
• Mentor solution…