Platform Enablement Engineer

Please note:

This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transforamation to support mission-critical government programs.

Join a team accelerating the modernization of a large federal agency's enterprise data and analytics ecosystem. This cloud-based platform provides data storage, analytics, governance, and AI/ML capabilities that enable thousands of users to transform data into actionable insights. As demand continues to grow, the team is focused on migrating legacy workloads, streamlining onboarding and support, expanding platform capabilities, and helping organizations across the enterprise adopt modern data and AI solutions at scale.

We are seeking a Platform Enablement Engineer to help customer teams successfully adopt their new cloud data platform. You’ll provide hands-on support across work spaces, access, data and analytics workflows, and AI/ML capabilities, helping customers move quickly from provisioning to productive use. You’ll troubleshoot technical issues, demonstrate platform capabilities, support onboarding and training, and coordinate with Platform, Data, Governance, AI/ML, and Security teams to resolve customer barriers.

• If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

• Provide hands‑on technical support for customer work spaces, tooling, access, and governed data use.
• Guide customer teams through analytics workflows and cloud/data platform capabilities.
• Support AI/ML onboarding and help customers transition from initial provisioning to productive platform use.
• Troubleshoot technical barriers involving tooling, access, data, analytics workflows, and platform adoption.
• Demonstrate platform capabilities directly to customer teams and explain how available tools support their workflows.
• Deliver training support that helps customers build confidence and adopt platform capabilities effectively.
• Coordinate technical escalations with Platform, Data, Governance, AI/ML, and Security teams.
• Capture recurring issues, solutions, and reusable lessons to strengthen training and documentation.
• Support customer adoption by connecting technical problem‑solving with practical use of cloud, data, analytics, and AI capabilities.

• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.
• Bachelor's degree in Data Management, Information Systems, Data Governance, Business Analytics, Computer Science, Library/Information Science, or related field; or a high school diploma with four (4) additional years of relevant experience in lieu of a bachelor's degree.
• Minimum 3 years of relevant experience providing customer‑facing technical support and troubleshooting.
• Master's degree may substitute for two (2) years of relevant experience.

• Experience supporting cloud-based data and analytics platforms, including Azure and Databricks environments.
• Experience troubleshooting workspace configuration, user access, permissions, data access, and technical workflows.
• Experience…