Senior Implementation Engineer

As passionate about our people as we are about our mission. Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

We celebrate our employees in many ways through our year‑round Q2 Change Makers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company‑wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture‑building experiences—we create opportunities to connect, grow, and make an impact.

Q2 is seeking a Senior Implementation Engineer responsible for implementing and supporting Q2's highly configurable software solutions and integrations to align with the business requirements of our customers. This role works across multiple platforms and client environments, with a focus on integrating Q2 solutions with customer relationship management (CRM) and loan origination systems. The ideal candidate is detail-oriented, analytical, and a proactive problem-solver who can work independently and collaboratively across teams.

This position interfaces directly with clients and internal stakeholders to manage technical requirements, troubleshoot complex issues, and ensure successful implementation and delivery.

• Partner with clients and internal teams to gather, analyze, and translate business requirements into technical integration solutions.
• Lead the technical configuration, implementation, testing, and deployment of integrations between Q2 solutions and external CRM and loan origination systems.
• Independently troubleshoot complex integration issues, including data mapping, API communications, authentication, and system configuration.
• Develop, maintain, and troubleshoot data mapping configurations and business logic to support client‑specific requirements.
• Collaborate with Engineering, Product, Support, and other Delivery teams to investigate issues, resolve technical challenges, and identify opportunities for improvement.
• Provide technical guidance and recommendations to clients, helping them understand integration capabilities, limitations, and best practices.
• Develop and execute testing strategies to validate integration functionality, data accuracy, and successful deployment.
• Maintain clear technical documentation, implementation configurations, and project status updates.
• Serve as a technical resource and mentor to other team members, supporting knowledge sharing and professional development.
• Identify opportunities to improve implementation processes, documentation, tools, and overall delivery efficiency.
• Manage multiple client implementations and priorities while maintaining quality, security, and delivery commitments.
• Ensure adherence to Q2's security, confidentiality, privacy, and compliance standards.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.

Significant experience implementing, configuring, troubleshooting, or supporting enterprise software solutions and system integrations.

Strong understanding of CRM platforms, particularly Salesforce and/or Microsoft Dynamics 365.

Experience working with REST APIs, JSON,…