Technical Product Manager - AI Native Professional Services

The application window is expected to close on: 11/29/2026

Our team drives Cisco CX's transformation to AI-native delivery, focusing on Professional Services modernization. We operate as a collaborative group of experts in networking, infrastructure, and AI-driven automation, working together to accelerate customer outcomes. With a dynamic and innovative culture, the team blends technical depth with strategic vision to deliver innovative solutions. The team's work is integral to Cisco's broader mission of enabling smarter, faster, and more autonomous service delivery  are a close-knit, motivated team passionate about pioneering AI in enterprise IT operations.

Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery including Plan Design , Implement and Operate end to end workflow. Drive the design and execution of autonomous Domain Blocks, ensuring smooth handoffs at critical hard gates to optimize delivery speed and quality.

Develop and implement autonomy tiers, confidence scoring, and compliance automation to improve service delivery outcomes. Collaborate cross-functionally to track and enhance PS delivery autonomy rates and reduce cutover incidents. Your role directly influences the modernization of Cisco's service delivery, enabling faster, smarter customer success.

• Experience in networking or infrastructure services such as Campus, Wireless, or SD-Access.
• Familiarity with customer-facing intake/insight platforms like Cisco IQ and automation platforms such as Agentic Ops and AI Canvas.
• Knowledge of event-driven or state-machine-based workflow design (e.g., CMMN, BPMN) and governance frameworks for automated decision-making.
• Background in enterprise IT operations or security operations (ITOps/Sec Ops) and related workflows.
• Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles.

• Exposure to AI Native product offerings and compliance-driven delivery frameworks.
• Solid understanding of confidence/autonomy scoring and RACI-based governance models.
• Experience with AI-driven automation in Professional Services or customer success environments.
• Ability to classify and sequence AI initiative portfolios with resource reallocation strategies.
• Excellent collaboration skills within cross-functional and autonomous teams.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications,…