Program Manager - USCIS TES

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ALL EMPLOYEES Full Time Nationwide, USA, 28278, US

Salary Range: $71,500.00 To $89,500.00 Annually

Location: Remote

Notice: This position is contingent upon JCTM receiving a contract award and authorization to proceed. Employment opportunities and anticipated start dates are dependent upon contract award, government approval, and satisfaction of applicable onboarding and suitability requirements.

What if your program management expertise could help strengthen the technology infrastructure supporting one of the nation's most important federal service organizations? The U.S. Citizenship and Immigration Services (USCIS) relies on sophisticated telecommunications, reporting, and information technology systems to support millions of public inquiries annually. JCTM is seeking an experienced Senior Program Manager to lead the coordination, execution, and oversight of technical support services that enable these critical operations.

At JCTM, we value knowledge, experience, integrity, and commitment. Joining our team means becoming part of an organization that empowers individuals, prioritizes ethical practices, and fosters a culture of collaboration and growth.

As a Program Manager with JCTM, you will oversee the execution of telecommunications and information technology support services for the USCIS External Affairs Directorate (EXA). You will serve as the contractor's primary point of contact for task order activities, coordinating with government stakeholders, technical personnel, and subcontractors to maintain contract performance, manage resources, and ensure the timely delivery of technical and operational requirements.

• Program Management: Lead the planning, coordination, implementation, and oversight of task order activities in collaboration with the USCIS Product Owner and Contracting Officer's Representative (COR).
• Government Stakeholder Engagement: Interface with senior government officials to communicate program status, address operational concerns, and coordinate resolution of contract-related issues.
• Contract Performance: Monitor technical performance, staffing, resource utilization, deliverables, and compliance with established performance requirements.
• Financial and Resource Coordination: Coordinate staffing and financial resources to support program objectives and operational continuity.
• Personnel Management: Coordinate recruitment, onboarding, training, and personnel development activities to maintain a qualified and mission-ready workforce.
• Subcontractor Oversight: Manage subcontractor activities and monitor performance against applicable contract requirements.
• Program Management Planning: Develop, implement, and maintain the Program Management Plan, including staffing, quality control, risk management, security, communications, and operational procedures.
• Reporting and Deliverables: Review and coordinate monthly status reports, operational assessments, milestones, management reports, and other contractual deliverables.
• Risk Management and Continuous Improvement: Identify program risks, develop corrective action strategies, and recommend improvements to technical and operational support processes.
• Technical Coordination: Oversee technical support activities involving the Centralized Data Repository (CDR), OAIS Centralized Reporting System (OCRS), Amazon Connect reporting, and related USCIS systems.

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