Onsite Computing Specialist

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

OASIS (Office of Arts and Sciences Information Services) provides information technology support for the College of Arts and Sciences at UNC
-Chapel Hill. The OASIS Computing Specialists ( OCS ) team delivers desktop and endpoint support across departments, helping faculty, staff, and graduate students meet academic, administrative, and research goals. The unit values technical proficiency, professionalism, and collaborative problem-solving, with an emphasis on strong customer relationships and service excellence.

The Onsite Computing Specialist will provide direct, hands‑on desktop support for faculty, staff, and graduate students in the Department of English within the College of Arts and Sciences at UNC
-Chapel Hill. This temporary position is responsible for supporting Windows, macOS, and mobile device environments, along with Microsoft Office 365 applications. The specialist will serve as a front‑line technical resource, diagnosing and resolving hardware, software, and network‑related issues. The successful candidate will work closely with members of the Office of Arts and Sciences Information Services ( OASIS ) Computing Specialists ( OCS ) team and contribute to maintaining a reliable, secure, and user‑friendly computing environment.

• - Associate’s degree in Computer Information Technology, Computer Technology Integration;
  Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
• - Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
• - Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
• - Journey level requires an additional one year of experience.
• - Advanced level requires an additional two years of experience.

• Prior experience supporting users in a higher education setting
• Familiarity with UNC
  -Chapel Hill’s IT infrastructure, policies, applications or support model
• Experience with software and operating system deployment or endpoint security practices
• Understanding of remote support tools (e.g., Bomgar, Remote Desktop, etc.)

Ability to move up to 40 lbs. with or without accommodation.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

• Required Documents
• Curriculum Vitae / Resume
• Cover Letter
• List of References
• Optional Documents

Required fields are indicated with an asterisk (*).

• * What does good customer service mean to you?

  (Open Ended Question)