Dog Daycare General Manager

Dog Daycare General Manager page is loaded## Dog Daycare General Manager locations:
Ruff Housing Cary
- Cary, NCtime type:
Full time posted on:
Posted Todayjob requisition :
JR106405
** Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# We are looking for a General Manager to lead our team at
** Ruff Housing (Cary)
***
* REPORTS TO:

** District Director
** PAY:** $45,000 - $55,000 Salary+ Quarterly Bonus Opportunities!
** CORE RESPONSIBILITES (include but are not limited to):
*** Supports the mission, vision, culture and policies of Destination Pet.
* Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
* Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
* Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
* Manages all staff at center ; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
* Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
* Manages center payroll and ensures that payroll is approved in a timely manner.
* Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
* Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.
* Prepares and delivers annual performance reviews to team members on a timely basis.
* Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
* Resolve any and all customer and staff complaints.
* Actively manages center’s social media accounts through weekly postings and replying to customer comments.
* Creates, implements and executes on local marketing programs to acquire new customers and grow sales.
* Attends community events and partners with local businesses to promote Destination Pet services.
* Maintains appropriate inventory of supplies; reorders and restocks as necessary.
* Monitors and manages all computer systems located in the center.
* Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
* Utilizes financial reports and statistics.
* Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.
* Ensures that bank deposits are completed as needed.
* Promotes and markets Destination Pet’s programs and services in the surrounding community.
* Assists other team members as needed.
* Performs other duties as assigned.
** REQUIREMENTS:
*** Expertise &

Experience:

** BS/BA is a plus.
* Must be a passionate team player and a strong motivator.
* Must have strong background in driving performance excellence through strong people management.
* Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.
* Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
* Proficiency in computer applications including Microsoft Office Suite and database applications.
* Ability to multi-task with strong time management skills.
* Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
* Excellent oral presentation, writing, and analytical skills.
* Strong interpersonal, communication, and motivational skills.
* Must have exceptional strong customer service experience and skills.
* Veterinary, boarding and/or grooming experience required.
* Must have experience in managing inventory and…