Internal Services Manager
Listed on 2026-10-09
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Management
Change Management, Operations Management
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Responsible for leading the governance, strategy, execution, and continuous improvement of material master, pricing, and modeling processes across the organization. This role manages a team of Material Master Pricing Administrators and serves as the business owner for master data governance, pricing administration, data quality, and process standardization.
The manager is accountable for ensuring the integrity, accuracy and compliance of material and pricing data that support commercial, service, finance, regulatory, and operational processes. This role drives operational excellence through strong governance, automation, data stewardship, and cross-functional collaboration while supporting enterprise transformation initiatives and future-state business capabilities.
As a strategic leader, the Manager establishes governance frameworks, develops team capabilities, and partners with business and technology stakeholders to ensure master data processes effectively support organizational objectives, regulatory requirements, and digital transformation goals.
Key Responsibilities- Lead, develop, and coach a team of Material Master Pricing Administrators responsible for material master, pricing, and modeling activities.
- Establish clear performance expectations, development plans, and operational objectives aligned with organizational priorities.
- Foster a culture of accountability, continuous improvement, innovation, and customer focus.
- Manage workforce planning, workload prioritization, resource allocation, and succession planning.
- Build organizational capabilities supporting SAP S/4
HANA, P58, master data governance, automation, and digital transformation. - Promote collaboration and knowledge sharing across regional and functional teams.
- Lead, develop, and coach a team of Material Master Pricing Administrators responsible for material master, pricing, and modeling activities.
- Establish clear performance expectations, development plans, and operational objectives aligned with organizational priorities.
- Foster a culture of accountability, continuous improvement, innovation, and customer focus.
- Manage workforce planning, workload prioritization, resource allocation, and succession planning.
- Build organizational capabilities supporting SAP S/4
HANA, P58, master data governance, automation, and digital transformation. - Promote collaboration and knowledge sharing across regional and functional teams.
- Own and govern material master and pricing administration processes, ensuring compliance with enterprise standards and business requirements.
- Establish governance frameworks, policies, controls, and performance metrics supporting data quality and process compliance.
- Serve as the primary escalation point for complex material master and pricing issues impacting business operations.
- Lead root cause analysis and corrective action planning for systemic data quality and process issues.
- Ensure material and pricing data remain accurate, complete, timely, and audit-ready.
- Partner with global and regional governance teams to align local business requirements with enterprise data standards.
- Oversee the creation, maintenance, extension, release, and retirement of material master records.
- Ensure material attributes, product hierarchies, classifications, restrictions, and release controls are accurately managed.
- Establish controls that support regulatory compliance, operational readiness, and product lifecycle management.
- Partner with Product Management, Regulatory Affairs, Finance, IT, and Commercial Operations to align master data with approved business decisions.
- Drive standardization and simplification of material master processes across business units and product portfolios.
- Provide leadership and oversight for pricing master data, price lists, local pricing conditions, and pricing-related governance activities.
- Ensure pricing data is validated, synchronized, and maintained across integrated business systems.
- Establish controls to ensure compliance with pricing approval…
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