Banking Center Manager

The Banking Center Manager will help lead the branch in business development and help to provide the highest quality of leadership support to their team. The Banking Center Manager is responsible for assisting the Regional Market Leader in administering and directing sales and business development, marketing, and operations of a business center. This position manages daily activities which promote growth and reinforce the objectives of the relationship banking and quality service programs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Drive business center performance results to meet/exceed business center sales and service goals.
• Develop and coach business center employees for performance and growth.
• Ensure fast, courteous, and elite customer service is maintained in a business center.
• Develop and promote additional business for the business center through community relations.
• Creates, implements, and modifies effective and targeted calling plans/strategies that guide activities from week to week for incumbent and branch staff.
• Responsible for day-to-day management of business center and collaborating closely with the Business Operations Specialist to ensure efficiency and compliance with operational and security policies, audits, and other monthly, quarterly, and yearly reporting.
• Responsible for accurately maintaining all business center cash including vault and ATM(s).
• Cross-sell and refer financial institution products and services.
• Collaborate with the Regional Market Leader with interviewing, hiring, and training employees, and lead with planning, assigning, and directing their work.
• Assist the Regional Market Leader with managing and appraising employee performance and addressing employee complaints to resolve problems.
• Source new Treasury Management clients and complete paperwork to implement new services, while partnering Treasury Management Services.
• Coordinate interdepartmental goals to ensure alignment with company goals and vision.
• Coach and provide ongoing performance feedback to employees, set realistic and measurable performance goals, and ensure employees have appropriate professional development opportunities.
• Effectively collaborates with other lines of business within the bank to identify sales opportunities and provide outstanding customer experience and cross-sells and refers financial institution products and services.
• Increases Home Trust Bank brand awareness in metro markets through consistent marketing efforts, active and engaged community involvement and leadership, and value-added ideas. Proactively source new business by completing marketing tasks and identifying cross-sell opportunities.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws. Perform other duties and special projects as assigned.

• High school diploma or equivalent

• 8+ years of banking experience as a proven sales leader on both new accounts opening and lending processes, including HELOC.
• Experience in sales and service leadership roles.
• S.A.F.E. registration required at the time of employment.
• Proven track record of being skilled in sales and customer…