RN Patient Services Manager II - WOCN Team

Description

Wound, Ostomy, and Continence Nursing (WOCN) & Diabetes Resource Nurses (DRN) Teams:
Join and Lead Our Growing Clinical Teams!

Are you ready to lead dedicated nursing teams delivering expert care across a diverse patient population? We are seeking a Nurse Manager to oversee both the Certified Wound, Ostomy, and Continence Nurse (CWOCN) team and the Diabetes Resource Nurses (DRN) team at UNC Medical Center. This unique leadership opportunity combines two vital clinical programs aimed at improving patient outcomes and enhancing care delivery.

• Oversight of a full-scope CWOCN practice encompassing pediatrics to adults in medicine, surgery, oncology, and outpatient care.
• Leadership and development of the Diabetes Resource Nurses (DRN) team, advancing diabetes education and resource support throughout the UNC Medical Center.
• Fostering a collaborative, innovative environment where nurses work together to solve complex patient care challenges.
• Management of care delivery for complex wound cases, including Negative Pressure Wound Therapy (NPWT), ensuring high-quality outcomes in a growing service line.
• Leading quality improvement initiatives such as reducing hospital‑acquired pressure injuries (HAPI) and improving outcomes for new ostomates.
• Mentoring, education, and coaching to empower both teams and promote continuous professional development.

Our WOCN and DRN services are expanding alongside the anticipated launch of a complex wound service, bringing new expertise and resources to meet the growing wound care and diabetes management needs across North Carolina. As manager, you’ll be instrumental in shaping the future of these critical care areas, building strong provider partnerships, and ensuring your team’s success in delivering meaningful patient outcomes.

If you are passionate about nursing leadership and ready to make a broad impact across wound care and diabetes education, we want to hear from you!

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well‑being of the unique communities we serve.

Summary:

The Patient Services Manager II assists a higher level nurse manager in the following duties: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, may supervise nursing staff, HUC staff and utility aide staff, providing assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on‑going unit‑based educational needs and orientation of staff members.