Sales Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio.
• Solicit residential customers through door‑to‑door solicitation, lobby events, and by building/maintaining strong relationships with property management.
• Generate incremental revenue from existing customers by adding new/additional services.
• Respond to customer problems and complaints according to established company policy; follow through to ensure issues are satisfactorily resolved.
• Maintain a well‑informed knowledge base of competitors activities throughout assigned territory; inform manager of any changing competitive pricing programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs.
• Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting.
• Collect and account for funds and provide receipts according to Company policy and guidelines.

• Knowledge of cold call sales skills, persuasion, and clear communication skills.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
• Valid driver's license with a satisfactory driving record within Company required standards.

High School Diploma or equivalent work experience.

Experience in sales or customer service - 0 to 6 months.

• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience with consumer education of products and services.
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.

Sales or relevant work experience - 1+.

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather.
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.).
• Exposure to moderate noise levels.
• Must be able to work evenings and weekends.
• Variable hours: may include weekends, holidays, and split days off.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.