Inside Service Sales Executive – Lab Diagnostics

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The Inside Service Sales Executive is responsible for driving service revenue, customer retention, and market growth within an assigned portfolio of Siemens Healthineers Lab Diagnostics customers. This role manages a significant customer base with annual responsibilities of $20M+ in contract bookings and $18M+ in revenue, while achieving established sales, renewal, and profitability objectives.

The Inside Service Sales Executive develops and executes strategic account plans to penetrate and expand existing accounts through service contract renewals, Master Service Agreements, warranty conversions, point-of-sale service agreements, and new business. The role requires strong consultative selling, business acumen, relationship management, and the ability to navigate complex sales cycles while partnering closely with Commercial Field Sales, Service, and internal stakeholders.

• Achieve business objectives for the assigned territory, including account penetration, customer retention, revenue growth, market share, and profitability.
• Develop and execute strategic account plans to achieve assigned bookings, revenue, renewal, and business objectives.
• Drive service contract renewals, Master Service Agreements, warranty conversions, point-of-sale opportunities, and new business.
• Manage a large and complex customer portfolio and sales pipeline while consistently achieving or exceeding bookings, revenue, renewal, and sales activity targets.
• Identify, develop, build, and cultivate long-term customer relationships with key decision makers and stakeholders.
• Partner with Commercial Field Sales and Service representatives to identify, develop, and close service opportunities associated with existing and new equipment.
• Successfully manage the full sales cycle, including prospecting, customer engagement, presentations, quoting, negotiation, contracting, follow-up, and closing.
• Research internal systems, customer service history, market conditions, and competitive information to develop effective sales strategies, proposals, and pricing.
• Assist in developing sales forecasts, budgets, operating plans, and account strategies to support business objectives.
• Lead and participate in territory reviews and forecast meetings focused on market conditions, customer needs, competitive activities, pipeline development, and business performance.
• Create and deliver customized phone, video, and on-site presentations based on customers' clinical, operational, and financial needs.
• Maintain accurate CRM records, opportunity documentation, forecasts, customer notes, and sales activity while demonstrating strong CRM discipline and data integrity.
• Collaborate with the Field Service Team, Commercial Field Sales, Finance, Legal, Product Management, Marketing, and other internal stakeholders to support customers and close business.
• Monitor and grow market share while maintaining profitability guidelines established by the Service organization.
• Achieve established sales metrics, including bookings, revenue, renewal rates, call activity, pipeline, and CRM objectives.
• Ability to travel approximately 25% for customer visits, trainings, meetings, and business needs.
• Support the training and mentoring of new employees.

• Bachelor's degree is preferred or equivalent combination of education and experience.
• 3+ years…