Community Service Officer

The City of Casper is seeking a dependable, service-oriented professional to join the Casper Police Department as a Community Services Officer!

This position plays an important role in supporting public safety, assisting law enforcement personnel, and helping maintain a safe and welcoming community. From responding to citizen concerns and enforcing parking regulations to assisting with community events, you'll have the opportunity to make a meaningful impact while working alongside a dedicated public safety team.

As a Community Services Officer, you’ll support the Casper Police Department through a variety of field, administrative, and community service responsibilities, including:

• Serve the Community: Respond to citizen inquiries, complaints, and requests for assistance with professionalism and courtesy.
• Support Public Safety: Assist patrol officers with non-emergency incidents, traffic accidents, safety hazards, and other assigned activities.
• Enforce City Regulations: Monitor and enforce parking ordinances, address abandoned vehicles, and assist with local code compliance.
• Provide Essential Services: Conduct vehicle identification number (VIN) checks, take fingerprints, serve witness subpoenas, and complete assigned reports.
• Document Incidents: Gather information, prepare accurate reports, and maintain records related to citizen complaints, property incidents, and other activities.
• Participate in Community Events: Provide assistance with community outreach activities, special events, fundraisers, funerals, and public escorts.
• Assist with Legal Proceedings: Prepare documentation and provide testimony in court when necessary.

Incumbents are responsible for enforcing parking regulations and providing administrative or clerical assistance.

Receives general supervision from higher-level supervisory and management staff.

• Answers requests for law enforcement services via telephone and personal contact at the Police Department.
• Performs specialized activities in an assigned area of responsibility including enforcing parking ordinances, tagging and towing abandoned vehicles, serving witness subpoenas, performing vehicle identification number (VIN) checks, and taking fingerprints.
• Assists patrol officers by responding to citizen complaints and completes reports for burglary, found property, and accident reports.
• Assists patrol officers with critical incidents, accidents, and other safety hazards.
• Prepares reports for prosecutions, gives evidence, and provides testimony in court as necessary.
• Assists the public with escorts for community outreach, fundraisers, funerals, and special events.
• Documents reports from citizens regarding incidents; collects and verifies information.
• Maintains records of activities, compiles data, and prepares reports.
• Investigates compliance with local and state codes and ordinances related to zoning, building and other quality of life issues, and provides information to the public.
• Represents the City of Casper by responding to the public, citizens, its employees, and others promptly, professionally, and courteously while maintaining a positive customer service demeanor.
• Performs other duties of a similar nature or level.

• Customer service principles.
• Recordkeeping principles.
• Computers and related software applications.
• Proper English, including spelling, punctuation, and grammar.
• Modern office equipment and practices.

• Work a variety of shifts including weekends, nights, and holidays.
• Testify in court.
• Routinely demonstrate the City of Casper core values.
• Learn local geography including street…