Diagnostic Imaging Scheduler

When it comes to providing quality, patient-centered care – local matters. Our doctors and staff are invested in the community. We’re your local team of radiology experts. With cutting-edge medical imaging technology, highly trained clinical staff, and board-certified radiologists, we bring patient care and imaging excellence into focus.

Casper Medical Imaging has proudly been serving our community since 1971. We have long standing roots in the great state of Wyoming and are proud to be able to provide expanded services not just to our state, but our region.

The ability to adapt to a growth mindset and be willing to learn and take accountability is a must for any individual within the walls of our establishments. Empathic and positive attitude is a required mindset for all employees as it is our duty to connect on a stellar level with one another as co-workers, but even more important is our patience and referring providers.

We practice PATIENT with our peers and all individuals we come in contact with within our scope.

Professional | Accountable | Timely | Intentional | Navigate | Thank You

• Health
• Vision
• Basic and Voluntary Life and AD&D
• Short- and Long-Term Disability
• Safe Harbor Retirement
• Profit Sharing Retirement
• Supplemental (Aflac)

General Summary of Duties:

Schedules patients for exams and procedures. Advises patients of pre-exam requirements. Coordinates and schedules appointments for procedures and exams at the clinic or hospital. Receives incoming phone calls in a prompt, courteous, and professional manner. Responsible for data entry, fax queue indexing, patient order accuracy and follow-up.

Supervisor:
Patient Access Manager

Supervisory Responsibilities:

None

Overtime Status:
Non-Exempt

Major Responsibilities/Tasks:

• Schedule exams or procedures.
• Call doctor office for corrected order, if needed.
• Ask patient all safety questions while scheduling.
• Answer all incoming or transferred calls to schedule or reschedule patient.
• Ensure all insurance information is correct.
• Call to obtain labs, when required.
• Communicate with techs in regard to add on or cancelled patients.
• Assist with scheduling all modalities, Mammo, Dexa, Ultrasound, Fluoro, CT and MR exams.
• Complete correct oral contrast prep slips and scan in patient account for patient to pick up.
• Ensure patient safety by asking techs and doctors for order clarification, if needed.
• Ensure any and all STAT orders are scheduled as soon possible.
• Add IV Starts and Port Access to PA or nurse schedule.
• Follow up on orders that have been requested to be corrected.
• Communicate with collection team before scheduling delinquent patient.
• Follow up with collector to ensure patient gets scheduled.
• Communicate with scheduling team with questions, concerns and when away from computer.
• Continue ongoing training with trainer and scheduling liaison to enhance knowledge and ability.
• Check voicemail and return calls in timely manner.
• Maintain open communication with:
• Doctor offices
• Preauthorization representative
• Maintains patient confidentiality, and HIPAA protocols.
• Perform other related duties as directed or assigned.

Education:

High School Diploma or GED, Medical Scheduler Certification (CMS)

Experience:

Minimum of one year experience in an appointment scheduling position or customer service position, preferably in a medical practice setting. Word processing and computer experience.

Performance Requirements:

Knowledge:

• Knowledge of clinic policies and procedures.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of medical terminology and insurance practices.
• Knowledge of computer programs and applications, including scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of grammar, spelling, and punctuation.
• Knowledge of basic arithmetic.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD-10 coding.

Skills:

• Skill in operating office equipment.
• Skill in trouble shooting error with patient orders.
• Skill in handling incoming phone calls and returning calls in a timely manner.
• Skill in written and verbal communication.
• Skill in maintaining a professional demeanor at all times.
• Skill in maintaining a professional, personal appearance.
• Excellent organizational skills.
• Strong interpersonal, oral (including telephone) and written communication skills

Abilities:

• Ability to type 45 words per minute. Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet and Microsoft PowerPoint.
• Ability to work effectively as a team member with physician, other providers and staff.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, referring physician offices and the public.
• Ability to manage multiple tasks with a high degree of detail orientation while working in a fast-paced…