Acute Patient Access Services Representative

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

Primary City/State: Casper, Wyoming

Department Name: ER Registration-Hosp

Work Shift: Day

Job Category: Revenue Cycle

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.

Collect patient financial liability and assist with financial counseling where needed.

Ensure all documentation is accurate, secure, and compliant.

Collaborate with clinical teams to optimize patient flow and satisfaction.

Use multi-system technology to streamline patient offerings, intake and record-keeping.

Thrive in fast-paced environments (like ERs, clinics, or specialty care).

Have stellar communication skills and a high emotional IQ.

Are detail-oriented, tech-savvy, and a natural problem-solver.

Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans,  protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

• All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.

• On-call PM rotation and mandatory holiday rotation.

Week 1: Sunday 12:00pm to 12:30am, Monday 2:00pm to 2:30am, and Thursday 2:00pm to 2:30am

Week 2: Tuesday 2:00pm to 2:30am, Wednesday 2:00pm to 2:30am, and Saturday 12:00pm to 12:30am.

There is on-call and holiday rotation with this position. Will be cross trained in Inpatient and Outpatient Registration.

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Demonstrates the ability to resolve customer issues and provides excellent customer service.

• Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
• Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
• Demonstrates proficient understanding that…