I.T. Support Specialist Job Casper area,Wyoming USA,IT/Tech

Assigned to:
Information Technology TURN YOUR SKILLS INTO PUBLIC SERVICE

Are you the person others turn to when technology isn't working? Do you enjoy troubleshooting problems, helping people, and finding solutions?

The City of Casper is looking for an IT Support Technician to join our Information Technology team. This is a hands-on role supporting the technology City employees rely on every day to serve our community.

What Your Day May Look Like

Troubleshoot hardware, software, network, and connectivity issues
Set up and configure computers, software, printers, and other equipment
Help employees resolve technology and access issues
Install and replace PC components and peripherals
Support applications and coordinate with vendors when needed
Promote and support cybersecurity practices across the organization
Research technology solutions and recommend hardware or software
Explain technical information in a way that makes sense to non-technical users

Incumbents are responsible for providing advanced technical support to maintain, install, troubleshoot and upgrade desktop workstations, software applications, networks, servers, and related peripherals.

REPORTING STRUCTURE

Provides advanced technical support to end-users by responding to questions regarding hardware and software malfunctions; trains users on application software, hardware, network and internet use.

Promotes, adheres to, and communicates cybersecurity standards throughout the organization.

Installs and troubleshoots printers and other peripherals; resolves connectivity issues.

Installs and replaces standard PC components.

Establishes database and network connections.

Prepares and configures workstations for use which includes transferring files, installing software, and testing compatibility.

Coordinates technical support with vendors for installations, repair, and/or maintenance issues.

Coordinates administration of special application software with the Information Technology Division and other departments.

Coordinates the use of GIS applications with GIS staff.

Conducts research on specialized software applications and develops recommendations as assigned.

Prepares specifications for new hardware and software purchases as assigned.

Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:

Applicable hardware, software, and peripheral equipment.
Customer service principles.
Applicable hand tools and diagnostic equipment.
Computer back-up, file transfer, and restoration principles.
Essential system administration functions for application software.

Abilities (position requirements at entry):
Ability to:

Provide technical support at City Council meetings after normal business hours.
Read, analyze and interpret general business manuals or procedures.
Routinely demonstrate the City of Casper core values.
Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
Effectively present information and respond to questions about computers and software.
Communicate clearly and concisely, both orally and in writing.
Operate a variety of modern office equipment and tools including specialized software.
Work on a variety of tasks simultaneously.
Maintain a neat and professional appearance.
Communicate effectively verbally and in writing.
Follow written and verbal instructions.
Establish and maintain effective working relationships with those contacted in the course of work.

Skills (position requirements at entry):
Skill in:

Troubleshooting and…