Services Specialist

Open Until Filled

Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.

In addition to compensation, employment at the Department of Workforce Services provides the following:

• Culture of public service and a commitment to work/life balance
• Eligibility for Public Service Student Loan Forgiveness
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities
• Paid vacation, sick leave, and holidays
• For additional information regarding the benefits package, please visit (Use the "Apply for this Job" box below)./benefits

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Human Resource Contact:

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
• Confers with employers to develop and fill employment and vocational training openings.
• Refers applicants to employment or other community resources.
• Assesses and evaluates client skills, education, and training.
• Assists, directs, and counsels claimants and job applicants.
• Interviews assess and evaluate customers to meet employment, training, and vocational needs.
• Enters and monitors data in an electronic system for job postings, candidate file searches, and program reporting.
• Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
• Provides on-site business visits to understand employer needs, operations, and job openings.
• Organizes and/or participates in community events designed to connect business needs and job seekers and advance DWS services to both.
• Works with Program Staff to ensure compliance with the Department of Labor case management standards.
• Refers applicants to employers and follows up on the hiring process.
• Provides excellent customer service to internal and external customers.
• Manages participant caseload and accurately document performance and services to participants by entering all relevant and required services and notes into the management information system and in other systems, as needed.
• Provides case management.
• Provides career counseling and guidance.
• Administers career interest assessments.
• Maintains case files.
• Monitors the progress of participants in various programs.
• Assesses client needs, provides basic career services, and may develop a long-term employment plan.
• Provides a holistic approach to services and provides referrals for additional support.
• Provides employment services to people who may have significant barriers to employment.
• Enters or monitors data for information to be used in the particular program/division.

• Preference may be given to candidates with experience working in federal programs.
• Preference may be given to candidates with customer service experience.
• Preference may be given to candidates with a valid driver's license.
• Preference may be given to candidates with experience building and maintaining relationships with community partners.
• Travel within the state is required.

• Knowledge of state and federal statutes relative to employment and Agency programs.
• Knowledge of departmental policies, customer service standards, and inter‑agency protocols.
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly internet services.
• Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
• Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
• Skills in public speaking, oral, written, and electronic communication, and record‑keeping.
• Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others to foster a positive exchange of information.

Education: Bachelor's Degree (typically in Business or Human Services)

Experience: 0‑1 year of progressive work experience (typically in Business or Human Services)

OR

Education & Experience…