Telesales Specialist,RSG Job Casper area,Wyoming USA,Sales

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where

Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview):

The Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers.
The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
Act as consultant to uncover customer training and Red Cross retail product needs
Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
Handle credit card transactions and place training and retail product orders through Sales systems
Accurately document and update all cases with required call information in Salesforce
Upsell Red Cross Store retail products that complement class enrollment
Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
Answer customer questions and address concerns about classes or products
Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year

The Telesales Specialist, RSG role offers a competitive hourly wage complemented by a commission-based incentive plan. Specialists are eligible to earn monthly commissions upon completion of assessed training period. Compensation is awarded at dollar $1 for all Net Training and Shipped Retail Revenue. Additional compensation, such as bonus kickers may become eligible during stated performance periods

PAY INFORMATION:

The target hourly rate is $16.15/hr we do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

We will review specific salary information at the time of phone screening based upon your location & experience.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Not that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This role is not eligible for relocation assistance

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: High school diploma/GED certificate - higher education a plus.

Experience:

Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
Ability to effectively multi-task across multi-system platforms
Strong Influence and negotiation skills are a plus

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

Proven consumer sales skills; product sales experience a plus
Ability to quickly assess customer needs or issues and examine relevant information for a solution
Work requires professional…