Customer Service & Administration Coordinator

Position: Customer Service & Administration Coordinator
Customer Service & Administration Coordinator
Castle Donington | £28,000 + Profit Share Bonus

A leading domestic kitchen appliance distributor and installation specialist is looking to recruit a Customer Service & Administration Coordinator to join their Castle Donington head office team. This is an excellent opportunity for someone with experience in a similar customer relations, coordination or administrative role who enjoys being at the centre of operations and supporting multiple stakeholders.

The business has over 20 years' experience supplying the new-build housing market and is known for its focus on service, reliability and long-term relationships. They are part of a highly successful £1.3 billion UK group of companies and offer a supportive working environment where people are valued and encouraged to grow.

Role Responsibilities

Build and maintain strong customer relationships, delivering a high standard of service
Act as a key point of contact, handling incoming calls professionally and efficiently
Accurately process orders and call-offs, checking against quotes and documentation
Liaise with site teams, suppliers and internal teams to resolve issues and maintain smooth operations
Coordinate schedules, including booking work and monitoring stock levels
Maintain and update customer files, schedules, quotes and key documentation
Prepare credits and associated paperwork, ensuring accuracy and complianceRewards

As a Customer Service & Administration Coordinator, you will receive:

A starting salary of £28,000 (negotiable depending on experience)
Uncapped annual profit share bonus
A supportive, team-focused working environment
Training and resources to help you succeed in the role
Opportunities for long-term development within a growing business
A stable, office-based role at the company's Castle Donington head office
Working hours are Monday to Friday, 08:30 - 17:00 (1 hour lunch break)
Requirements

To be successful in this Customer Service & Administration Coordinator role, you should have:

Existing experience within a customer service, administration or coordination-based role
Strong organisational and time-management skills
Excellent communication and interpersonal abilities
Confidence working with multiple internal and external stakeholders
A positive, proactive attitude and strong attention to detail

Think you have what it takes? Apply today to find out more