Customer Service Advisor

Customer Services Administrator, Castle Donington based,  Monday to Friday 9-5pm £27-27.5k 12 month FTC. Office based.

As Customer Services Administrator, you'll be at the centre of a fast-paced customer experience and sales support team, handling inbound enquiries, processing orders, supporting quotes and helping customers receive a smooth, accurate and professional service from first contact through to delivery.

This is a great opportunity for someone with B2B customer service, sales support or account coordination experience who enjoys variety, detail and ownership. You'll be working with branded customer accounts, bespoke product orders and internal teams across sales, logistics, production, finance and technical support, helping to keep customers informed and orders moving. The role requires strong communication, accurate administration and the ability to stay calm and positive in a high-volume environment.

As Customer Services Administrator, you will:
 
Act as a dedicated point of contact for branded customer accounts
Manage inbound customer and distributor enquiries by phone and email
Monitor and respond to a dedicated customer inbox within agreed service levels
Log all customer calls accurately and keep CRM records fully updated
Process customer orders accurately through the order management system
Support branded, bespoke and standard product orders from receipt through to delivery
Coordinate with production, logistics and internal teams to track order progress
Provide proactive updates to customers on order status, lead times and delivery milestones
Support sales colleagues by preparing and issuing customer quotes
Chase outstanding quotes by phone and email to support sales conversion
Help resolve customer complaints, damages, delivery issues and service queries  
The Customer Services Administrator will ideally have:
 
Experience in B2B customer service, sales support, account coordination or order processing
Confidence handling high volumes of customer calls and emails
Strong administration skills with excellent attention to detail
Experience using CRM, ERP or order management systems
Good Microsoft Office skills, particularly Outlook and Excel
The ability to learn technical product information and explain it clearly to customers
A proactive, positive and team-focused approach
Strong written and verbal communication skills
Commercial awareness and the confidence to spot sales opportunities
The ability to manage several tasks at once in a busy office environment
A calm, professional approach when dealing with complaints or urgent issues
A genuine desire to make the customer journey as smooth and easy as possible
The ability to commute daily to Castle Donington  
This Customer Services Administrator role offers:
 
Salary of £27,500
12-month fixed-term contract
37.5 hours per week
A varied customer service and sales support position
Exposure to branded customer accounts and bespoke product orders
The chance to work with sales, logistics, production, finance and technical teams
A role where accuracy, service quality and customer care are genuinely valued
The opportunity to develop stronger commercial, technical and account support skills
A positive, team-focused office environment where your contribution will be visible  
This is an excellent opportunity for a capable Customer Services Administrator who enjoys customer contact, order coordination and being part of a busy, commercially focused support team.

Apply now to take the next step in your customer service career