Customer Service Advisor

Customer Services Administrator, Castle Donington based, Monday to Friday 9-5pm £27-27.5k 12 month FTC. Office based.

As Customer Services Administrator, you'll be at the centre of a fast-paced customer experience and sales support team, handling inbound enquiries, processing orders, supporting quotes and helping customers receive a smooth, accurate and professional service from first contact through to delivery.

This is a great opportunity for someone with B2B customer service, sales support or account coordination experience who enjoys variety, detail and ownership. You'll be working with branded customer accounts, bespoke product orders and internal teams across sales, logistics, production, finance and technical support, helping to keep customers informed and orders moving. The role requires strong communication, accurate administration and the ability to stay calm and positive in a high-volume environment.

As Customer Services Administrator, you will:

• Act as a dedicated point of contact for branded customer accounts
• Manage inbound customer and distributor enquiries by phone and email
• Monitor and respond to a dedicated customer inbox within agreed service levels
• Log all customer calls accurately and keep CRM records fully updated
• Process customer orders accurately through the order management system
• Support branded, bespoke and standard product orders from receipt through to delivery
• Coordinate with production, logistics and internal teams to track order progress
• Provide proactive updates to customers on order status, lead times and delivery milestones
• Support sales colleagues by preparing and issuing customer quotes
• Chase outstanding quotes by phone and email to support sales conversion
• Help resolve customer complaints, damages, delivery issues and service queries

The Customer Services Administrator will ideally have:

• Experience in B2B customer service, sales support, account coordination or order processing
• Confidence handling high volumes of customer calls and emails
• Strong administration skills with excellent attention to detail
• Experience using CRM, ERP or order management systems
• Good Microsoft Office skills, particularly Outlook and Excel
• The ability to learn technical product information and explain it clearly to customers
• A proactive, positive and team-focused approach
• Strong written and verbal communication skills
• Commercial awareness and the confidence to spot sales opportunities
• The ability to manage several tasks at once in a busy office environment
• A calm, professional approach when dealing with complaints or urgent issues
• A genuine desire to make the customer journey as smooth and easy as possible
• The ability to commute daily to Castle Donington

This Customer Services Administrator role offers:

• Salary of £27,500
• 12-month fixed-term contract
• 37.5 hours per week
• A varied customer service and sales support position
• Exposure to branded customer accounts and bespoke product orders
• The chance to work with sales, logistics, production, finance and technical teams
• A role where accuracy, service quality and customer care are genuinely valued
• The opportunity to develop stronger commercial, technical and account support skills
• A positive, team-focused office environment where your contribution will be visible

This is an excellent opportunity for a capable Customer Services Administrator who enjoys customer contact, order coordination and being part of a busy, commercially focused support team.

Apply now to take the next step in your customer service career.