Customer Success Manager

Overview

Mobius Networks is a global provider of enterprise mobile connectivity solutions, helping businesses stay connected through reliable mobile airtime, IoT connectivity and managed network services.

Customer Success Manager

Operations – reports to the Head of Operations.

To drive business growth and retention by building and protecting strong, long‑term customer relationships. The role acts as the primary liaison between customers, Mobius Account Management and internal teams, focusing on customer satisfaction, contract renewals, upselling, and conflict resolution.

• Relationship Management: serve as the primary, dedicated point of contact for an assigned portfolio of key clients, taking ownership of the current relationship while excluding commercial decisions.
• Retention and Renewals: manage renewal timelines and proactively secure client extensions to mitigate churn, conducting regular business reviews to ensure service delivery meets and exceeds expectations.
• Revenue Growth: identify opportunities to cross‑sell and upsell products or services, handle renewals, and drive sales targets, delivering process and product presentations to encourage new or extended sales.
• Issue Resolution: act as a senior escalation point for client complaints, working across internal departments to resolve issues promptly.
• Market & Data Analysis: maintain accurate and GDPR‑compliant customer records on systems such as Salesforce, analyse customer data and track industry trends to improve client strategy.

• 3–5 years in account management, technical sales, or client‑facing roles.
• Exceptional verbal and written communication skills with strong negotiation and problem‑solving capabilities.
• Commercial acumen: ability to interpret financial data, manage contractual KPIs, and maximize account profitability.
• Professional qualifications: exposure to ITIL practices, preferably qualified to Foundation level.

• Strong leadership and organisational skills.
• Strong interpersonal and communication skills.
• A methodical and structured approach to problem solving.
• A can‑do attitude with a flexible approach.
• An approachable attitude.
• A keen attitude towards self‑development.