Shift leader, Retail

Overview

Tesco UK
• Castle Douglas
• Permanent
• Working hours 84
• Apply by 19-Feb-2026

Availability Window
Days From Time To Time Mon 10:00:00 16:00:00 Thu 16:00:00 22:00:00 Sat 12:00:00 18:00:00

Shift Leader pay
: starts from £14.76 per hour; increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It’s policy to offer new colleagues a minimum of 16 guaranteed hours per week. If you’d like to work fewer hours (to a minimum of 12), opportunities are available and we would love to hear from you.

The availability window shows the periods during the week we’d like you to be available. We will schedule contracted hours within these times and provide 3 weeks’ notice of shifts. We support flexibility, so if your availability matches closely but not exactly, we’d still love to hear from you.

Customers are at the heart of everything we do.

As a Shift Leader, you will support store operations and help run the shop floor to ensure a positive customer experience. You’ll oversee the store, face challenges, and strive to improve outcomes for customers, colleagues and communities every day.

Responsibilities

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts and coordinate the team to deliver a clean, well-stocked store
• Assist customers and ensure they leave with what they came for
• Provide coaching and feedback to the team to improve service
• Guide and support colleagues to maintain a safe store and work environment
• Understand store performance and assist managers in actions to improve operations
• Lead from the front and set a positive example

Please note that you need to be 18 or over to apply for this role.

Reasons Tesco is a great place to work include:

• Variety in work with flexible hours and shift patterns
• Opportunities for development, access to training, and career progression
• Inclusive environment where everyone is welcome
• Your voice matters; ideas and opinions are welcomed
• Wellbeing support for mind, body and life
• Competitive benefits including life cover and a pension with employer contributions
• Flexible benefits to suit you
• Uniform provided and inclusive policies for life moments
• Colleague networks for diverse backgrounds

Our benefits include:

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard discounts and pay-day weekend offers
• Free wellbeing resources and services
• Life cover and a pension with matching contributions up to 7.5%
• Additional benefits such as cycle to work
• Uniform provided and supportive policies
• Access to colleague networks and information about benefits

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience
• Supporting colleagues to deliver daily priorities and breaks
• Opening and closing the store and completing duty cover with safety in mind
• Being the go-to person in the absence of a manager for day-to-day queries
• Keeping the store clean, tidy and well-presented
• Supporting managers with seasonal, community and charity events
• Contributing to a great, inclusive team atmosphere
• Providing excellent customer service and listening to customers
• Keeping the team informed of communications and updates
• Staying knowledgeable about store performance and seeking improvements
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

You will need

• To be a great role model with thoughtful customer service
• To build strong relationships and create an inclusive team
• To communicate clearly across various methods
• To be comfortable taking the lead in the absence of the manager
• To be decisive, flexible, and focused on customer and colleague needs
• To be motivating and inspire your team to excel
• To be curious and seek ideas to serve customers, communities, and the planet better

About us

Tesco’s vision is to be every customer’s favourite way to shop, with a core purpose to serve customers, communities and the planet a little better every day. Tesco aims to be a…