Senior Unified Communications Engineer

The Senior Unified Communications Engineer maintains, configures, and supports the Unified Communications environment, including system design, roadmap development, project implementation, upgrades, and hardware/software installation. The engineer also evaluates, and documents communication and collaboration architectures and solutions—such as phone systems, circuits, VoIP, cloud services, and related connectivity and integrations—to meet business needs.

Key duties and responsibilities of the Senior Unified Communications Engineer position include, but are not limited to, the items listed below.

• Ensure successful delivery to support strategic planning and initiatives
• Improve organizational performance, and advance progress towards Douglas County Government goals.
• Work with County users, vendors, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications environment. This includes troubleshooting core infrastructure and communication services such as call control systems, Contact Center and messaging platforms, collaboration tools, voice and video services, gateways, and all other Unified Communications applications.
• Carry out maintenance/upgrades on all Unified Communications infrastructure and endpoints.
• Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.
• Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of Unified Communications and Contact Center tools.
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders.
• Perform security review of Unified Communications Infrastructure and Applications. Maintains industry knowledge of various telecom technologies and phone services.
• Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state‑of‑the‑art collaboration experience.
• Lead the development and delivery of training relevant to area of expertise.
• Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs.
• Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management.
• Manage Unified Communications system logging and provide performance metrics.
• Provide detailed runbook procedures and support documentation for routine maintenance on Unified Communications systems.
• Manage accurate inventory of telecom related circuits and devices.
• Performs telephone and voicemail moves, adds, and changes as well as train other IT Staff on processes and procedures to perform Moves, Adds and Changes in the Unified Communication systems.
• Offers advanced knowledge and experience in the area of Unified Communications.

• Assists with wiring/cabling management program for County used systems and devices.
• Supports material and labor requirements for expansion, relocation, and special event needs.
• Also performs special projects and other duties as assigned.

• A Bachelor's Degree in Telecommunications, Electrical Engineering, vocational/technical training, or a closely related field, or equivalent experience, is required.
• At least five years of progressive experience in Telecommunications operations, VoIP and voicemail systems administration.
• A combination of education and experience may be considered.

This position requires successful completion of a criminal background check including fingerprinting through a national database.

Must possess a valid Colorado Driver’s License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.

Douglas County offers an excellent comprehensive benefit package including but not limited to:
Medical/Dental/Vision.

For a more detailed overview please view the full Employee Benefit Guide.

For more information on job functions, requirements and to apply please visit: