Technician - Regional Support Technician

Position: ITS Technician I - Regional Support Technician

Apply for the ITS Technician I - Regional Support Technician position at Douglas County School District.

Current DCSD employees must apply through their district log-on. This application is for external candidates only. Please complete the application in one sitting; it cannot be saved.

Job Description

Provides technical assistance on workstations, printers, switches, phones and supporting infrastructure, including maintenance, problem analysis and resolution.

Provides technical training and coaching to school, instructional, and support service staff.

Develops and supports good community relations among district and community clientele.

Minimum Education Or Formal Training

• High School diploma plus specialized courses in computer science applications.

Equipment & Vehicles Used

• General office equipment.
• Requires occasional travel throughout the 900 square mile district using personal vehicle.

Essential Environmental Demands

• Mostly clean and comfortable.

Essential

Physical Requirements

• Occasional lifting five (5) to ten (10) pounds.
• Frequent sitting.
• Occasional bending, squatting, or standing.

Responsibilities

• Perform other related duties as assigned or requested.
• Assist site-based technical staff with creating installer packages, configuring user accounts, supporting printer configurations and hosted solutions (including drivers, server queues, client software, etc.).
• Assist in the onboarding process for new technical support staff and facilitate cross training opportunities.
• Work with vendors and site-based technical staff to install specialized software on district equipment as well as evaluate any new hardware/software being considered for district use.
• Troubleshoot, diagnose and repair Layer 1 and Layer 2 network issues.
• Participate in ongoing technical training / certification renewals required to maintain skill sets for position effectiveness.
• Monitor, resolve, elevate, and close work request tickets, along with assisting and coaching Level I computer repair technicians and site-based technicians.
• Provide relevant service and support feedback to peers and site-based technicians.
• Provide technical expertise to departments on developing technical standards, technology implementation, planning and installation of new hardware/software and upgrading existing technology.
• Develop, maintain and update training materials that provide solutions to common problems. Document special setup steps, draft instructions for site-based staff for district standards such as BYOD, device enrollment, imaging, etc.
• Training, coaching and support of site-based technical personnel on use of device management systems, support channels, basic troubleshooting and diagnostic skills as well as procedures for submitting electronic work requests.
• Perform hardware repairs as determined from diagnostic results and physical evaluations.
• Diagnose and evaluate computer hardware problems to determine cause, cost, feasibility of repair, and priority of work requests.

Certifications

• Dell, Lenovo and Apple Hardware certifications preferred.
• Valid Colorado Driver's License (Colorado Dept. of Transportation).

Education

High School or Equivalent.

Skills

• Ability to diagnose computer problems both remotely and in-person.
• Ability to use general office equipment.
• Computer applications, utilities & support:
  Microsoft, Google and Apple platforms.
• Computer setup/repair.
• Basic networking skills.
• Demonstrated ability to work collaboratively with all stakeholders to support positive outcomes.
• Effective oral and written communication skills.
• Maintains a generally positive attitude.
• Observes all District policies and procedures.
• Strong organizational and time management skills.
• Verbal and written communication skills in English.
• Demonstrated ability to read and comprehend written/graphic and oral instructions.

Position Type

Regular.

Primary Location

West Support Center.

Schedule

40 hours per week.

Salary

Minimum Hire Rate: $27.36 USD Hourly

Maximum Hire Rate: $37.01 USD Hourly

Full Salary Range: $27.36 USD – $46.65 USD Hourly.

Benefits

This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District‑paid and voluntary additional supplemental life and accidental death & dismemberment insurance, short and long‑term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options.

Time Off Plans

This position is eligible for paid vacation, sick and personal time.

Open Until

This position will be open until filled, but will not be open past:
March 17, 2026.

Seniority level

Entry level.

Employment type

Full‑time.

Job function

Information Technology.

Industries

Primary and Secondary Education.

Contact

Direct message the job poster from Douglas County School District.

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