AIS Technical Support

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles:
Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Hours will need to be highly flexible. Evenings to overnight and weekends may be required for a time. Training hours are M-F 8am
-5

Pm PST for the first 1-2 months.

Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems.

• Provide professional and quality client service and data transfer expertise.
• Responsible for customer software configuration for new clients.
• Identify, troubleshoot and resolve connectivity problems that may cause image transfer interruptions including high level troubleshooting of all brands of DR, CR, CT, MRI, and ultrasound software.
• Assist with final testing to ensure the solution is working before the support call is ended.
• Complete software configuration for servers, acquisitions, and review work stations.
• Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management.
• Prioritize and complete work on schedule to meet client expectations. Answers questions and assists others on team and in other areas as needed.
• May manage escalated issues with other internal/external groups to ensure resolution.
• Works with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions.
• Assist AIS clients in improving image quality.
• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
• We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.

• 2 years of veterinary technician experience or equivalent
• RVT/LVT Preferred
• Fluent in English
• A High School Diploma required, Associates in computer related preferred
• Typically 2 year’s computer service experience helpful.

• High quality interpersonal skills, with experience working with clients and maintaining good client relationships.
• Computer-oriented aptitude required.
• Identify, analyze and troubleshoot a wide range of complex technical computer and connectivity related problems effectively.
• Deliver client support over the phone in a professional manner
• Learn and apply new technical knowledge quickly
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• Attention to detail, organized with ability to multi-task.
• Ability to work independently with minimal supervision and as part of a team.
• Demonstrate sensitivity and respect for urgent matters.
• Listen and communicate information to a wide…