Supervisor, Dispatch

Supervisor, 911 Dispatch

Employment Type: 0 - Full-time Regular

Pay Range: $82,152.00 - $

Location: Castle Rock, CO

Elected Office / Department: SHERIFF

Job Number: req
3056

Closing Date: 2/6/2026

Douglas Regional 9-1-1 is a multi-jurisdictional, multi-discipline (law, fire, and EMS) agency for unincorporated Douglas County and all of Elbert County. We are looking for a candidate with robust leadership abilities and deep dedication to public safety to become part of our supervisory team. Your leadership will be pivotal in maintaining the highest standards of emergency dispatch services, fostering a culture of excellence and teamwork within our accredited emergency communications center.

If you are dedicated to making a difference in your community and possess the skills to lead a dynamic team, we encourage you to apply. Join us in our mission to safeguard and serve the residents of Douglas and Elbert Counties.

Salary Range Based on

Experience:

$82,152.00 - $

Schedule: 4x10-hour shifts either Sunday‑Wednesday or Wednesday‑Saturday, days, swings or nights (This schedule is subject to change).

We offer a generous benefits package including but not limited to medical, dental, vision, 401(a) mandatory 8% contribution with the County matching 8%. Additionally, Douglas County will match your 457 Deferred Compensation (pre‑tax) up to 3% of your annual salary.

• Basic Life Insurance and AD&D
• Short‑Term and Long‑Term Disability, Supplemental Life Insurance, Long‑Term Disability buy‑up, Accident Insurance, and Critical Illness Insurance
• Wellness Program – Peer Support, Chaplain Services, Medical Services (Psychological, Acupuncture, Massage Therapy, Chiropractic, Hormonal Therapy, Physical Therapy), Financial Resources, and Estate Planning
• Public Service Loan Forgiveness opportunities for those who qualify

For a more detailed overview please view the full Employee Benefit Guide.

The Dispatch Supervisor is responsible for the supervision of the 911 Emergency Communications Center, which handles a variety of calls including law and fire emergencies for Douglas County and Elbert County. Supervisors ensure emergency and non‑emergency calls for service are answered promptly by staff and that appropriate units are dispatched efficiently. Supervisors maintain all communication equipment and provide oversight and leadership for the assigned team, including training, coaching, and mentoring, as well as administrative duties related to the communications center.

Exercises direct supervision over communications staff.

Reports directly to the Communications Manager.

• Ability to perform all functions of a 911 Dispatcher as needed (e.g., call taking, dispatch both Fire and Law Enforcement).
• Supervises and mentors assigned team; administers and recommends routine personnel matters, including interviewing, hiring, training, assigning job duties, scheduling, appraisals, approving timesheets and corrective action.
• Assists in developing and implementing goals and objectives to enhance career development.
• Hosts and attends regularly scheduled meetings, i.e., in‑service training, supervisor meetings, team meetings, etc., and participates in department committees and special projects as required.
• Reviews and inspects work for quality, accuracy, and completeness, ensuring compliance with established policies and procedures.
• Recommends, advocates, and implements changes and updates to existing policies and procedures.
• Inspects communications equipment for proper functioning and coordinates/oversees equipment maintenance.
• Generates reports from CAD; archived files and E911 phone system as requested and according to policy and procedure.
• Receives, researches, and responds to incoming questions or minor complaints; provides information, explains policy and procedure, and facilitates a resolution.
• Works directly with the Communications Manager to serve as a liaison to various public safety agencies to determine telecommunications and dispatch needs, address concerns of users, and maintain a cooperative working relationship.

• Maintain effective and professional…