Store Support, Customer Service Rep

Overview

Base pay range: $18.50/hr - $20.50/hr

Location:

Castle Rock, CO

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience and assist customers in the store or on the lot.
• Provide administrative services as required and interact with customers or vendors when needed.
• Direct customers to store departments or merchandise and respond to product order status inquiries.
• Handle cash management or program compliance tasks.
• Collaborate with other associates, vendors, and carriers; perform with minimal or some supervision.
• Demonstrate integrity, maintain attention to detail, and manage time effectively.
• Support store-specific business objectives and key operational responsibilities.
• Position types may include:
  Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function and industry:
  Consumer Services