Hollister - Key Lead, Castle Rock Outlets

Abercrombie & Fitch Co. is a global, digitally led omnichannel retailer of apparel and accessories for kids through millennia ls. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores across North America, Europe, Asia and the Middle East, plus e-commerce sites ,  and  Abercrombie & Fitch Co. leads with purpose and puts its people first.

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and the team’s achievement of daily sales.

• Open and closing routines
• Product knowledge and brand awareness
• Business understanding
• Proactive thinking
• Attention to detail
• Register / Point of Sale use
• Asset protection
• Visual displays
• System skills
• Work schedule requirements

Schedule will vary weekly but should expect to work at least 12-16 hours per week. Availability on Saturdays and Sundays as well as certain holidays is required. During peak periods, hours will increase to support the needs of the business.

• Education — High School Diploma / GED equivalent preferred
• Retail experience — at least 1 year of retail experience preferred
• Supervisor / managerial experience — not required
• Customer focus
• Communication
• Interpersonal interaction
• Fashion trend knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & stress tolerance
• Poise & ambition
• Multi-tasking
• Applied learning
• Work ethic
• Omni channel services

• Benefit programs designed to fit you and your lifestyle
• Competitive incentives to reward commitment to moving the global business forward
• Quarterly sales incentive bonus
• Merchandise discount
• Flexible schedule
• Opportunities for career advancement
• Opportunity to become a brand affiliate
• Training and development
• A global team of people who celebrate you for being you

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Abercrombie & Fitch Co. is an Equal Opportunity employer.

The starting rate for this position is $21.30 per hour (i.e., the recruiting pay range for this position is $21.30 - $21.30 per hour). The starting rate and range may be modified in the future.