Breakdown Controller

Our client is a national business who have a breakdown team in Castleford where all the breakdown controllers work in the office and manage all breakdowns for their fleet and plant. This role is to ensure calls are handled from drivers and other staff operating plant in the situation of a breakdown or an instance that has arisen that could result in a breakdown.

All incidents require dealing with and prioritising then allocating a mobile technician to respond and fix the problem. The calls are nationally, and it is essential that you have previous experience in breakdown controller or scheduling role.
Everyday tasks
 
* Scheduling in technicians to site or roadside to assess and fix plant & vehicles
 
* Manage the most cost efficient scheduling
 
* Liaise with internal staff and teams providing excellent customer service
 
* Book external repair work where necessary
Our client is ideally looking for someone who has experience in a similar role within the plant and fleet sector, has excellent customer service skills, can prioritise workloads and work to deadlines. This role is office based with 25 days' annual leave plus statutory holidays and has a discretionary annual bonus and excellent pension contributions