Desk Controller

Position: Hire Desk Controller
Job Title:

Hire Desk Controller

Location:

Castleford, West Yorkshire
Salary: upto 35,000 per annum

We are recruiting for an experienced Hire Desk Controller to join its team at the Castleford depot.
This is an excellent opportunity for someone with a background in plant hire, particularly telehandlers, who enjoys working in a fast-paced, customer-focused environment.

Daily responsibilities:
Managing incoming customer enquiries by telephone and email.
Providing quotations and advising on equipment availability.
Coordinating plant and telehandler hire bookings, ensuring the correct equipment is allocated to each job.
Arranging equipment deliveries, collections and off-hires, liaising with transport teams and customers.
Monitoring hire contracts, extensions and returns to ensure accurate records are maintained.
Building and maintaining strong relationships with new and existing customers.
Working closely with the depot team, drivers and operational staff to ensure the smooth running of daily hire activities.
Ensuring hire paperwork, contracts and system records are completed accurately and kept up to date.
Resolving customer queries and dealing with any hire-related issues promptly and professionally.
Supporting the wider depot team to maintain high standards of customer service and operational efficiency.
Experience you will need:
Previous experience in a plant hire / Material handling environment is essential.
Experience working on a hire desk, coordinating bookings and managing customer enquiries.
A good understanding of hire contracts, equipment availability, deliveries, collections and off-hires.
Strong communication and customer service skills, with the ability to build positive working relationships.
Excellent organisational skills and the ability to manage multiple tasks in a busy environment.
A proactive, reliable approach, with good attention to detail and the ability to work effectively as part of a small team.
Package:
Salary: £30,000–£35,000 per annum, depending on experience.

Hours:

Monday to Friday 8am-5pm
23 days' annual holiday, plus bank holidays.
One-week Christmas shutdown.
Opportunity to join an established business in a key role within its Castleford depot.

If this sounds of interest, please contact Celi on (phone number removed) or apply today