Trade Counter Sales Assistant

Smiths Hire are the Largest Independent Equipment Hire company with 19 Hire It Centres located across the Region. We’re currently in a period of expansion across the business, and we have a fantastic opportunity for a Trade Counter Sales Assistant at our Castleford Hire it Centre.

We are currently in an exciting period of expansion and are looking for a Trade Counter Sales Assistant to join our business on our journey to expand our customer base and reach new heights!

Smiths Hire is a Regional award-winning Equipment & Tool Hire provider with the capability to deliver Nationally on Powered Access and Plant Equipment.

As a Trade Counter Sales Assistant, you must have:

• Organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them.
• Exceptional level of customer service in all areas. You should have a confident, professional, and outgoing manner to be able to deal with customers at all levels.
• Confidence in your ability and have a passion for selling.
• Telephone based sales and customer facing service experience.
• An excellent telephone manner and the ability to build rapport with customers.
• Strong administration skills and be computer literate.

The Trade Counter Sales Assistant responsibilities are;

• Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
• Taking of orders, processing, and following them through to completion.
• Arranging delivery and collection of orders in according with the customer’s requirements.
• Liaising, where required, with other depot employees, customers, depots, workshops and sales teams.
• Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained.
• Ensuring that all products hired to customers are safe and have been properly tested in accordance with company procedures.
• Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
• Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements.
• Keep the Depot Manager informed of any repairs and maintenance of equipment required.
• Keeping the depot, and in particular the hire desk area, tidy at all times.
• Carry out other tasks and duties as required.

This is a Full Time Position working Monday – Friday.

Company benefits:

• Salary:
  Depending on experience.
• 25 Days plus statutory holidays (33 days in total).
• An extra 2 days holiday after 5 year’s service.
• Weekly pay.
• FREE tool hire for all employees – Excluding consumables and delivery.
• Group Life Cover is provided at three times your annual salary.
• Employee Referral Scheme.
• Full uniform provided.
• Discounted personal legal services.

Please complete the form on the next page to apply for the position of Trade Counter Sales Assistant.

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