Member Service Representative 3B

Steller Vista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities.

Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, Steller Vista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Member Service Representative 3B.

As a Member Service Representative 3B, you will provide an exceptional member experience to business and retail members and contribute to the success of the branch through the achievement of established retail sales goals and the application of member relationship management tools and techniques. You will process account transactions and delivery of credit union deposit and investment products including registered products and services to support members in meeting their financial needs.

Also, you will process overdrafts within established policy and authorized limits. Plus, handle initial estate-related inquiries and documentation. You will actively participate in branch product, service campaigns and focus on the attraction, servicing and retention of members through the application of sales and service techniques designed to discover and deliver credit union products and services which help members achieve and maintain their financial health.

You will also welcome new business, retail members and initiate the member onboarding process plus model a consistently high level of member-focused, personalized quality service and provide support and assistance to other team members.

Tuesday - Thursday: 8:15am-4:45pm

Friday: 8:45am-5:15pm

Saturday: 8:45am-2:45pm

Do you have a secondary school diploma plus a minimum of approximately two years related sales and service experience with a Financial Institution in a Member Service Representative role or equivalent?

• Accountability - to our members, the Steller Vista team, and our communities
• Responsiveness – to listen and care so to provide exceptional service and advice.
• Ability to build trust – with members and others in the Steller Vista team
• Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
• Excellent Communication skills - written and oral
• Professional image
• Credit Union knowledge of lending and deposit products and services
• Personal computer literacy – keyboarding, email programs, Word, and Excel

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the…