Mercer Quality and Logistics Manager

Position: Mercer Quality and Logistics Manager Role
Join Mercer International Inc. as their Quality and Logistics Manager, focusing on quality standards and customer service excellence. Lead initiatives to enhance operational efficiency and client satisfaction.

You will champion the ISO 9001 Quality Management System while overseeing the logistics team to ensure seamless operations. The Quality and Logistics Manager will track customer feedback, manage escalations, and drive continuous process improvements across the organization, fostering a culture of collaboration and respect.

Key Responsibilities:

• Own and manage the ISO 9001 Quality Management System

• Monitor customer satisfaction metrics and implement feedback strategies

• Coordinate routine testing and technical quality assessments

• Lead and develop logistics and customer service teams

• Drive process standardization and continuous improvement initiatives

Requirements:

• Bachelor’s degree in a related field like Quality Management

• Minimum of 5 years in Quality Management or Operations

• Proven leadership experience in customer service roles

• Expertise in ISO 9001 standards and audit processes

• Strong analytical and communication skills

Lead quality improvements and client satisfaction at Mercer, driving excellence in operations.