Head of Customer Experience

Job Summary

Curriculum Solutions is building an AI-powered platform for secondary schools, bringing curriculum, staffing and financial data together in one place. We are at an early and exciting stage, with schools about to begin testing our platform ahead of our full launch in January 2027.

The Head of Customer Experience is our first dedicated customer hire. You will be the warm, trusted point of contact for every school we work with, building the relationships that carry our beta schools through to becoming paid Founder Schools, and shaping how we look after every school we work with as we grow.

When you join us at the end of August, approximately 10 schools will already be in active beta testing — including a number of international schools who are engaged from the outset. Over your contract, you will grow that cohort to 40 schools by November 2026 and convert at least 75% of them into paid Founder Schools ahead of our January 2027 launch.

Reports to:

Jessica Barnecutt, Founder, Curriculum Solutions

Direct reports:
None at this stage

School Relationships

Build and manage warm, trusted relationships with our beta testing schools. You will be their primary point of contact throughout the testing period, making sure every school feels supported, heard and genuinely valued.

Growing the Cohort

Work alongside the founder to grow our testing cohort from 10 to 40 schools by November 2026. You will support outreach, follow up on warm leads and help bring new schools into the beta programme.

Feedback and Check-ins

Run structured check‑ins and feedback sessions with schools throughout the beta period. You will synthesise what you hear and feed insight directly to the development team, ensuring the product continues to reflect what schools actually need.

Trial to Founder Schools

Guide trialling schools into our Founder Schools programme. You will communicate the value and the commercial terms of the programme directly to schools, with a target of converting at least 75% of the testing cohort into paid Founder Schools ahead of our January 2027 launch.

Marketing and Stories

Contribute to case studies, peer‑led events and school communications. You will help to tell the story of the schools we work with and build the community around the platform.

CX Strategy

Work closely with the founder to refine our customer experience strategy as the business grows. As our first CX hire, you will have real influence over how we look after schools at every stage of their journey with us.

Subscription and Payment Tracking

As schools move into the Founder Schools programme, you will keep track of subscriptions and invoicing, maintaining a clear revenue tracker and flagging any outstanding payments to the founder. Clean record‑keeping from the outset sets the business up well as we grow.

Your immediate focus will be on: building trusted relationships with our beta schools and making sure every one of them is getting genuine value from the platform; nurturing the warm leads we have whilst generating new leads, to go from 10 to 40 schools.

In practice, this means your first month will be primarily relationship management and product feedback, getting to know each school, understanding what is working, and making sure their experience is smooth from the outset.

Essential

• Experience:
  
  3 to 5 years in customer success, account management, or a schools-facing role.
• CRM experience:
  Confident working in a CRM. Experience setting one up or migrating to a new system is a strong advantage, as we are building our CRM infrastructure from scratch.
• Relationship builder:
  You build trust quickly, communicate clearly, and keep relationships strong over time.
• Organised and proactive:
  You manage your pipeline, follow up consistently, and never let things slip through the cracks.
• Mission‑driven:
  You are energised by joining a startup at the ground level. You do not need to come from education, but you care about it.
• Commercially confident:
  You are comfortable communicating the value and terms of a commercial offer directly to schools.
• At home in ambiguity:
  You are comfortable in an…