Information Technology Infrastructure Engineer

Ampa - Legal & Professional Services is seeking an IT Infrastructure Engineer who will play an active role in maintaining, supporting and monitoring existing infrastructure including server, storage, network, data and applications. The role requires the holder to actively participate in and support various IT systems and associated projects. The role is expected to work with and support management and the wider team in improving and enhancing key systems and processes.

As an Infrastructure Engineer you will be a subject-matter expert leading by example and providing mentorship of best practice to the wider CIO function ensuring that systems and services are available, visible and secure.

• Being responsible for the ongoing stability and availability of systems.
• Monitoring, maintaining and supporting systems and software to ensure stability and compliance to technology standards.
• Performing maintenance, including installation of patches and upgrades with an understanding of the production environment and continuous availability targets.
• Full accountability of allocated project actions, technical problems & incidents.
• Event detection, resolution and/or escalation – conducts root cause analysis and remediation as required.
• Monitors systems availability, performance, capacity and trend against baseline metrics.
• System insights leveraging monitoring and event tools to support stabilization and lifecycle.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Vulnerability management by assessing security status and applying mitigation solutions.
• Liaising with internal and external partners, including user groups, technical IT consultants and project managers.
• Demonstrable subject matter technical expertise across Microsoft technologies, virtualization, Cloud technologies, networking and storage.
• Ensure technical documents and policies are up to date and adhered to.

• Work with and support the architecture and project delivery teams to deliver short, medium, and long-term continuous improvement initiatives across our infrastructure and delivered services, in alignment with our firm’s vision and ambition.
• Be actively involved in the firm’s security posture and ensure that everything introduced is implemented securely.
• Continuously develop your skills and support the development of more junior team members by providing mentorship and acting as a point of escalation for difficult issues.
• Work to resolve issues and incidents in a timely manner aligned with ITIL best practices.
• Provide technical peer review of proposed changes to be made to the estate.
• Actively participate in Change Management Board meetings and manage change within the infrastructure team.
• Ensure that all services are appropriately licensed and assist with tracking and costing license and certificate renewals.
• Review logs, monitoring solutions, alerts, and other items to ensure IT systems and services are available, performant and secure at all times.

• 5+ years of hands-on experience working as part of an infrastructure delivery team.
• Strong communication skills. Can describe complex technical concepts/issues with non-technical stakeholders.
• Ability to quickly arbitrate, prioritise and filter change/deployment issues to identify solutions.
• Experienced in change management/scheduling.
• Understanding of infrastructure technology and protocols.
• Microsoft solutions (Exchange, AD, SQL, VPN, DNS, DHCP) including cloud-based architecture (Azure, Exchange Online, Arc, Intune, Endpoint).
• Microsoft 365.
• Experience in virtualization technologies (VMware and Nutanix preferred).
• Windows Server Infrastructure.
• HPE Server and Blade Infrastructure.
• Networking (HPE Pro Curve and Flex Fabric).
• SAN technology (ideally Nimble, Alletra and 3
  
  PAR).
• Citrix Virtual Apps and Desktop experience with a good understanding of Citrix ADC.
• A good understanding of firewalls (ideally Forti Gate).
• Management of cloud-based solutions.
• Management of server infrastructure solutions including storage.
• Exposure to Nutanix AHV and DR.
• Rubrik backup…