Implementation Specialist

We are recruiting for an Implementation Specialist – Amazon Smart Properties to join our Solution Delivery and Innovation team. This is a field‑based role that will require travel across our customer sites.

As our Implementation Specialist, you will install, configure and commission Amazon Alexa and Amazon Smart Property solutions within our customer environments. You will ensure installations are completed safely, professionally and to agreed quality standards. You will have a naturally engaging style, offering a friendly, empathetic and excellent customer service every time.

This is a field‑based role and will need to travel nationally to customer sites as required. A company car is provided, and you will require a full UK driving licence
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You will have proven experience in a field‑based installation, deployment or technical support role, and have a familiarity with connected devices, mobile technology and cloud‑based platforms. Whilst not essential, any experience within housing, telecare, healthcare or with smart technology and Amazon Alexa or smart home technologies would be desirable.

You will demonstrate a proactive, can‑do attitude, with excellent customer‑facing communication skills and a practical approach to problem‑solving. Strong organisation skills, including the ability to manage your own workload and travel schedule, are critical to success in this role.

• Competitive salary
• Hybrid working
• 25 days holiday + public holidays
• Holiday purchase scheme
• Contributory pension
• Car salary sacrifice scheme via Tusker
• Paid volunteer day to support a cause you are passionate about
• Enhanced maternity, paternity, adoption and shared parental pay entitlements
• Healthcare cash plan, including free eye tests
• Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: retail discounts, salary sacrifice options, and health and wellbeing support
• EAP WeCare service - including a 24/7 online GP and mental health counselling service
• Boost your learning and growth through access to Linked In learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
• A warm and welcoming team environment
• Development and a chance to build a rewarding career

• Install, configure and commission Amazon Alexa and Amazon Smart Properties solutions within customer environments
• Carry out device deployment, setup, testing and troubleshooting activities on customer sites
• Support Wi‑Fi connectivity validation, device registration and basic network troubleshooting
• Configure resident rooms, communal spaces and associated management consoles
• Deliver onboarding support and assist with scheme go‑live activities
• Provide basic user guidance and training to scheme staff and residents
• Work alongside Tunstall operational, service and project teams during deployments
• Escalate technical or project issues appropriately where required
• Maintain accurate implementation records, deployment documentation and asset tracking
• Support pilot deployments, demonstrations and proof‑of‑concept activity
• Ensure installations are completed safely, professionally and to agreed quality standards
• Travel nationally to customer sites as required

• Experience in a field‑based installation, deployment or technical support role
• Familiarity with connected devices, mobile technology and cloud‑based platforms
• Good working knowledge of Wi‑Fi and basic networking concepts
• Strong customer‑facing communication skills
• Practical problem‑solving capability
• Ability to manage own workload and travel schedule effectively
• Full UK driving licence

• Experience with in housing, telecare, healthcare or smart technology environments
• Familiarity with Amazon Alexa or smart home technologies
• Experience supporting SaaS or connected device deployments
• Understanding of Group Living or supported housing environment

• Customer Focus
• Planning Effectiveness
• Conscientious
• Effective communication
• Problem solving

If you are not sure if you have the relevant skills or experience, then please apply…