Call Centre Operator - Midlands​/North

We’re ideally looking for an automotive call centre operative with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet.

Working in this critical customer‑facing role, our call centre operatives are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

• Become an expert in our OE & Aftermarket products offerings to our customers.
• Good communication skills and telephone manner with the ability to sell and upsell products.
• Ensure accuracy of invoicing and estimating.
• Build relationships with customers aiming to win sales, improve margins and provide excellent customer service.
• Ensure all calls are handled in a timely manner.
• Participate in promotions and campaigns.
• Utilise relevant business data to understand opportunities across all customer types and products.
• Be aware of current business processes and suggest improvements to increase efficiency and service.
• Support the development and implementation of strategies to improve profitability and efficiency.
• Provide technical & logistical assistance as well as handling all customer requests.

A Day in the Life:

"A day in the life…No two days are the same, come to think of it, no two minutes are the same! It is a fast-paced environment with plenty going on. Mainly calls for parts enquiries but we get involved in all sorts from technical help to account queries. The sales days are always a good buzz. The day flies by in the main and we have a good team that do the job and get along."

• Company Car Scheme: up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
• Company Discounts: exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: access to a comprehensive discount portal boasting over 500 incredible deals.
• Family‑Friendly Policies: enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: access to counselling, practical information, and digital resources.
• Occupational Health: promoting and maintaining the highest degree of physical, mental, and social well‑being for our employees.
• Personal Accident Insurance: worldwide personal accident cover as part of the employee benefits package.
• Training Opportunities: access a range of training initiatives and e‑learning resources to support professional development.
• Shared Incentive Plan: opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: insurance policy allows members to claim a percentage of their daily health expenses.
• Paid sick leave upon completion of probationary period.