Italian Financial & Banking Services, Lisbon w

Position: Italian Financial & Banking Services, Lisbon w/ Relocation & Accommodation
Location: Catania

We are looking for  Italian-speaking Banking & Financial Services Specialists  to join an international customer support team in  Lisbon .

In this role, you will be the first point of contact for customers, providing professional support across a wide range of banking and financial services enquiries. You will handle customer interactions via  phone, email and chat , ensuring issues are resolved efficiently while delivering an excellent customer experience.

Please note:

You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

Your Responsibilities

Handle customer enquiries via  phone, email and chat , aiming for first-contact resolution.

Manage customer cases from beginning to end, including more complex requests.

Provide support with  banking transactions, fraud-related cases, disputes and chargebacks .

Handle complaints professionally and ensure fair and appropriate outcomes.

Identify and support vulnerable customers, adapting your approach when required.

Follow established procedures while using good judgment when dealing with complex situations.

Share knowledge and provide feedback to colleagues to help improve processes and customer support.

Adapt quickly to changing customer and business needs.

What We're Looking For

Fluent Italian  and good  English  communication skills.

Strong communication skills with a customer-focused and empathetic approach.

Confidence when handling complex situations and making decisions.

Ability to work independently while also collaborating effectively with a team.

Strong attention to detail and a responsible, risk-aware mindset.

Flexibility and willingness to learn new systems, tools and processes.

Previous experience in  banking, financial services, customer service or contact centres  is an advantage.

Contract & Working Conditions

12-month initial contract, with the possibility of renewal.

Full-time: 40 hours per week.

8-hour shifts on a rotating schedule from Monday to Sunday.

Flight ticket reimbursement according to company policy.

Holiday entitlement: 22 days per year, according to Portuguese law

Comprehensive health insurance.

Free Portuguese language classes.

Salary & Benefits
Without Accommodation

Base Salary: €1391.83 month

Performance Bonus:
Details shared during the recruitment process with the company.

With Accommodation

Base Salary: €1059.33 month

Performance Bonus:
Details shared during the recruitment process with the company.

Why Join?

Work and live in  Lisbon, Portugal .

Join a diverse and international team.

Gain valuable experience with a globally recognized entertainment platform.

Company accommodation option available.

Learn Portuguese for free.

Benefit from comprehensive health insurance.

Receive flight reimbursement according to company policy.