Specialist - Catania C.C. Sicilia

Location: Catania

Position Overview  As a Specialist, a valued member of the Catania C.C. Sicilia team, you will actively handle the following missions:
Responsibilities   Manage your floor comprehensively, encompassing one or more of the four key product categories in our stores (makeup, skincare, fragrance, Sephora Collection).
Management and monitoring of qualitative and quantitative KPIs (Recruitment, My Client, Love Meter, Conversion Rate, Average ticket, Unit Per Ticket…) and of convenience and Omnichannel services (Sephora+, Click & collect, App download).
Monitor team performances (both personal and store KPIs) and define corrective actions.
Management of the department team and its performances, developing team members skills and talents.
Ensure quality standards of its own department.
Training on technical skills.
Resolve any disputes.
Develop team working spirit and animate every member of the team to make them achieve their goals.
Inform the team through briefing about the current results and the daily/monthly objectives.
Guarantee the best Customer Journey ensuring guidelines respect.
Monitor and share daily results with Store Manager and all the team.
Deployment of all the company procedures (rules, security) and commercial policies (prices, promotions, communication).
Performance management of In Store services (internal, external).
Organization and planning of Booxi platform.
Daily correspondence with Trade & Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
Qualifications   Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.
Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
Business and goals orientation.
English professional knowledge.
Relationships management.
Analysis and reporting skills.
Key Competencies    Critical Thinking  – To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors; effectively guide activities to achieve expected results; ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks; actively contribute to teamwork.
Excellence Orientation  – To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence; ability to organize the workday based on assigned tasks and priorities.
Benefits   Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.
Work that brings fulfillment: from delighting clients every day, to inspiring our industry at large, every action makes a difference.
Sephora Stands: positive social and environmental impact activities organized by our “Sephora Stands” committee.
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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