Merchandising Lead

Base pay range

$21.00/hr - $29.00/hr

Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding self‑service technology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promoting the company’s products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures.

Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors and organizes and maintains the sales floor by utilizing equipment merchandising and completing paperwork logs and other required documentation. Maintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting and handling and disposing of hazardous materials following company standards guidelines and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages and securing fragile and high‑shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls and sanitation standards are followed.

Oversees picking and staging of club pick‑up orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners analyzing and applying information from multiple sources, monitoring progress and results and identifying and addressing improvement opportunities.

Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices. Leads and participates in teams by using and sharing resources, information and tools determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others adapt to change or new challenges.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

• Leading a team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

5702 Balt Natnl Pike, Catonsville, MD , United States of America

Mid‑Senior level

Part‑time

Marketing and Sales

Retail

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.