Senior Escalations & Customer Solutions Lead

Pinnacle-Group is seeking a Customer Solutions Manager, Escalations to oversee high-profile complaints and ensure high-quality responses. The role, part of the Homes Team, focuses on managing escalations from various platforms and supporting military families.

This full-time position offers a hybrid working pattern. Key responsibilities include responding to ministerial requests, monitoring escalations, and collaborating with communications teams.

Candidates should demonstrate excellent communication, listening skills, and resilience in complex situations. Join us and be part of a diverse, supportive organization committed to employee development.