Senior Customer Solutions Manager - Escalations; Hybrid
Job in
Catterick Garrison, North Yorkshire, DL9 3HW, England, UK
Listed on 2026-05-31
Listing for:
Pinnacle Group
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, Client Relationship Manager
Job Description & How to Apply Below
Pinnacle Group is seeking a Customer Solutions Manager in Catterick Garrison to oversee high-profile complaints and escalations within our Homes Team. This full-time role supports military families and ensures timely, quality responses to complaints while maintaining professionalism and transparency.
Key responsibilities involve managing escalations, monitoring social media interactions, and working closely with communications to handle press inquiries. The position offers a hybrid working model with three days in the office in Speke, Liverpool.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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