Riverside – Case & Referral Officer

Catterick Garrison, North Yorkshire, United Kingdom

Job Title:

Case Work & Referral Officer

Contract Type:
Permanent

Salary: £28,031.56 per annum

Working Hours:

Full Time – 37.5 Hours

Working Pattern:
Monday to Friday, 9am to 5pm

Location:

The Beacon, Catterick Garrison / Hybrid (50% office based minimum)

This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness.

Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation.

• This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK.
• If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role.
• While desirable, being a member of the Armed Forces Community is not essential.

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness.

Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation.

To put customers first and empower them to achieve their goals and aspirations.

Undertake a range of tasks that contribute to the safe and effective service delivery to customers.

• Deliver a support service/referral management service:
  • Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required.
  • Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway.
  • Signpost referred customers that have a need for support, but do not meet the eligibility criteria.
  • Conduct initial assessment of allocated referrals and current housing status.
  • Identify root cause of insecurity of current home.
  • Identify best solutions to address root cause.
  • Develop a detailed understanding of support available, both veteran and non‑veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies.
  • Make referrals to the most appropriate organisation from our list of…