Internal Sales Manager

An Internal Sales Manager is sought to join a growing electronics business in Catterick, North Yorkshire, leading the internal sales function and driving operational excellence across customer service, account management, sales processes, and business systems.

The Internal Sales Manager, Catterick, North Yorkshire, will be expected to lead and develop a high-performing internal sales team, improve sales processes and systems, and work closely with external sales, procurement, quality, and operations teams. You will play a key role in developing customer relationships, implementing new CRM and quotation management systems, and supporting the continued growth of the business.

Responsibilities include:

• Lead, manage and develop the Internal Sales Team, ensuring performance targets and KPIs are achieved.
• Monitor team performance and provide regular reporting, analysis, and management information to senior leadership.
• Drive continuous improvement initiatives across internal sales processes, systems, and customer service activities.
• Support the implementation and development of CRM, ERP and quotation management systems.
• Manage key customer accounts, maintaining strong relationships and delivering excellent customer service.
• Oversee customer order books, forecasts, quotations, and sales administration activities.
• Ensure accurate maintenance of customer, sales, and order data withi...