Case & Referral Officer

Job Title: Case Work & Referral Officer
Contract Type
:
Permanent
Salary
:depends on location;
Catterick is £28031.56 / Hackney is £29713.46
Working Hours
: 37.5 hours per week
Working Pattern
:

Monday to Friday 9-5(Hybrid / expected to work at least 50% at preferred location)
Location
:

Hackney, London and Catterick, Yorkshire.

In this role you will work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation.

The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.

• An understanding of the barriers faced by vulnerable homeless people with complex needs.
• Ability to work in partnership and communicate with other people to reach positive outcomes.
• Ability to organise tasks and plan accordingly.
• Be a team player with a caring, flexible, resilient, can-do attitude.
• Ability to use initiative and have confidence to make decisions.
• High attention to detail with competent and accurate administrative and IT skills.

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation.

The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.

• Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required.
• Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway.
• Signposting referred customers that have a need for support, but do not meet the eligibility criteria.
• Conducting initial assessment of allocated referrals, and current housing status.
• Identifying root cause of insecurity of…