Associate Team Leader

Overview

We at H&R Block are looking for an Associate Team Leader to support a single retail office during tax season, with responsibilities to exceed client expectations and provide daily operations direction for the tax office. The schedule starts with a flexible part-time arrangement in late fall and shifts to full-time from January through April.

• Support the Multi-Unit Team Leader, serving as on-site point of contact for tax office associates and clients, ensuring quality and consistent execution
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for on-site escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure all tax office associates are scheduled and work is completed on time, with attention to quality standards and priorities
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Flexible work schedule of 40 hours per week with flexibility based on business needs
• High school diploma / equivalent or higher

At H&R Block, we invest in our people and offer benefits to support health, wellbeing, and financial wellness. Our programs are designed to help associates thrive.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support available
• Various discounts on everyday items and services
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Access to additional benefits as applicable

We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an environment recognized on Best Companies lists and surrounded by colleagues who support each other’s growth.

H&R Block is an equal opportunity employer and values diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

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