Manager in Training - Lube Shop

Position Overview

The Lube Manager is responsible for leading the daily operations and long-term success of the lube service department at Spotless Brands locations where applicable. As the on-site lube business leader, the Lube Manager is accountable for driving shop volume, growing sales, managing profitability, and ensuring the highest level of service quality and safety.

The Lube Manager oversees all aspects of the Lube operation, including team member performance, customer satisfaction, inventory management, and compliance with manufacturer recommendations and safety protocols. This role requires direct technical knowledge and the ability to perform both Lube Technician and Service Advisor duties, while leading and developing a high-performing team.

The Lube Manager reports directly to the District Manager and maintains a dotted-line reporting relationship with the General Manager to ensure alignment with daily site operations and consistent customer experience. This dual reporting structure supports strong coordination across departments and reinforces shared accountability for operational success.

• Drive volume growth and increase revenue and profitability in the lube department
• Execute daily operational procedures to ensure efficient and quality service delivery
• Manage labor costs, control expenses, and track key performance indicators
• Open and close the lube department in accordance with company standards and operational protocols
• Participate in shop maintenance duties such as pit cleaning, fluid spill cleanup, and disposal of used materials to uphold safety and cleanliness standards
• Perform other duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep

• Lead hiring, training, scheduling, and performance management, in partnership with HR, of all lube department team members
• Foster a positive and inclusive work environment focused on safety, teamwork, and accountability
• Develop and coach team members to deliver excellent customer service and achieve performance goals
• Ensure compliance with company policies and procedures, administering corrective actions as needed
• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives
• Assist customers by providing clear, professional, and timely responses to inquiries and concerns
• Perform service advisor duties, including recommending additional vehicle or car wash services, where applicable
• Ensure all services are delivered with a customer-first mindset to drive retention and satisfaction

• Perform Lube Technician duties as needed, including oil changes and other light maintenance services
• Ensure all team members follow manufacturer recommendations and technical service standards
• Maintain proper use and storage of tools, lube dispensing equipment, and other shop assets

• Uphold a clean, organized, and safe work environment that complies with OSHA, EPA, and company safety standards
• Ensure team members wear appropriate personal protective equipment (PPE), including safety glasses, protective footwear, and skin protection
• Monitor exposure to oil, maintenance chemicals, and environmental hazards, following all safety protocols
• Maintain regular communication with the District Manager regarding shop performance, employee relations, financial updates, and training participation

• Attend company training and meetings to stay current with operational and technical standards
• Perform other duties as assigned by management to support the success of the lube department and company objectives

• High School Diploma or equivalent required; technical certification or vocational training in automotive services preferred
• Minimum of 2 years of experience in automotive maintenance, lube shop, or similar environment
• Minimum of 1 year in a leadership or supervisory role within a customer-facing service operation
• Proven experience in team management, inventory control, and customer service…