SAP Junior Technical Support Engineer

System Configuration & Workflow Optimization

• Configure and maintain SAP ECC HR modules within the SCEIS platform to support evolving business needs.
• Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
• Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.
• Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
• Maintain system protocols and configuration documentation to support change management and audit readiness.

Testing & Implementation

• Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.
• Support production rollouts and ensure minimal disruption to HR operations.
• Troubleshoot and resolve system issues, escalating complex problems as needed.

Data Quality & Reporting

• Monitor and improve data accuracy and integrity across HR systems.
• Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.
• Compare data across systems to identify inconsistencies and recommend corrective actions.
• Support audit and compliance reporting requirements.

Documentation & Support

• Create and maintain technical documentation, including configuration records, SOPs, and user guides.
• Provide technical support to HR users and assist with training on new system features or workflows.
• Update SharePoint and other collaboration tools with relevant system documentation and resources.
• Work closely with HR, IT, and Finance departments to align system functionality with business needs.

Project & Change Support

• Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
• Create and manage work requests in the ticketing system (e.g., Dev Ops) to track system changes and enhancements.
• Support risk mitigation strategies and ensure compliance with IT security and development standards.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection.

Position details

The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours.

The candidate will work closely with the Assigned Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with Human Resource staff, OIT, and subject matter experts for the system design and testing.

This will also include compliance to DPH security policy/procedures as well as integrating systems when possible to streamline staff workflows, user security, and data correction.

Contractual and compliance requirements include signing the DPH confidentially agreement and/or Business Associate agreement if applicable, onsite presence during each week throughout the term of the contract, and adherence to all DPH IT standards, policies, and procedures.

Payment

Schedule:

All timesheets shall be entered and approved in a timely manner per State contract terms. The State will not pay any extra costs (i.e., Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Hands‑on experience with SAP ECC (SCEIS) HR modules, including system configuration, testing, and troubleshooting to optimize SAP HR system workflows to support automation and reduce manual processes.
• Working knowledge of state HR/payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
• Strong skills in data validation, integrity monitoring, and issue resolution across HR systems.
• Advanced reporting and dashboard development using SAP tools, Excel, and Power BI.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, One Drive, Teams).
• Experience with role‑based access control (RBAC) and position‑driven system access configuration.
• Strong problem‑solving and troubleshooting skills, with the ability to identify root causes and implement sustainable solutions.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Experience with industry standard information security practices.
• Written and verbal communication skills.
• Understanding of IT development and implementation projects.
• Proficient in creating and maintaining technical documentation, including configuration records, SOPs, and user guides.
• Familiarity with IT security standards and compliance frameworks, including NIST 800‑53, FISMA, and SC Info Sec policies.

REQUIRED

EDUCATION:

Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.